TOP-DOG SERVICE
Warranty Policy
At Contingenci by Good Human LLC, we take pride in the quality and craftsmanship of our products. To back that commitment, we offer the following warranties on our product lines:
Pro-Vet Line Warranty
All Contingenci® Pro-Vet products come with a one-year limited manufacturing warranty from the date of purchase.
What’s Covered:
*Faulty zippers
*Seam Failures
*Construction and workmanship defects
If your product has a manufacturing defect within the warranty period, we’ll repair or replace the item at no cost.
Direct-to-Consumer Line Warranty
Our direct-to-consumer products are built to last and are backed by a lifetime manufacturing warranty. We stand behind the quality of every piece, ensuring you can shop with confidence.
What’s Not Covered
While we design our products to endure the rigors of veterinary and everyday use, some issues fall outside the scope of our warranty, including:
*Damage Caused by improper care or cleaning
*Animal bites, excessive chewing, scratching, or digging
*Cuts, tears, or rips not resulting from a manufacturing defect
*Stains, discoloration, or fading due to normal wear and tear or exposure to harsh chemicals
*Damage resulting from unauthorized alterations or modifications.
Affordable Repairs for Non-Warranty Issues
Even if your damage isn’t covered under warranty, we’re happy to help extend the life of your product! We offer affordable repair services for non-warranty issues:
Shipping: You cover shipping to us; we’ll cover shipping back to you.
Drop-Off Option: If you’re local, you’re welcome to drop off your item directly at our San Jose factory — just 10 minutes from most South Bay clinics.
Repair costs are quoted individually based on the type of repair needed.
How to Start a Warranty or Repair Request
- Email us at Warranty@contingnci.com with: Order #, Description of issue and photos of problem area.
- Our team will review and provide next steps with 3-5 business days.
Contingenci® by Good Human LLC
Built Sustainably. Made to Last.
Need help?
Frequently Asked Questions
Warranty
A: If the problem is due to faulty zippers, seam failures, or manufacturing defects within the warranty period, it’s covered. Physical damage from pets (biting, scratching) or improper care is not covered but can be repaired affordably.
A: For Pro-Vet products, you have one year from the purchase date. For direct-to-consumer products, you have a lifetime warranty.
A: Pet-related damages are not covered under warranty, but we offer affordable repair services to fix these types of issues.
A: Repair costs vary depending on the extent of the damage. Contact us with photos, and we’ll provide a quote before starting the work.
A: You cover shipping the item to us; we’ll cover shipping back to you. If you're local, you can also drop off and pick up your item at our San Jose factory.
A: Simply email us at [your email] with your order number, description, and photos. Our team will guide you through the next steps.
A: We recommend gentle machine washing in cold water, air drying, and avoiding harsh chemicals to maximize the life of your product.