Q: How do I know if my issue is covered under warranty?

A: If the problem is due to faulty zippers, seam failures, or manufacturing defects within the warranty period, it’s covered. Physical damage from pets (biting, scratching) or improper care is not covered but can be repaired affordably.

Q: How long do I have to file a warranty claim

A: For Pro-Vet products, you have one year from the purchase date. For direct-to-consumer products, you have a lifetime warranty.

Q: What if my pet chewed or scratched the product?

A: Pet-related damages are not covered under warranty, but we offer affordable repair services to fix these types of issues.

Q: How much do repairs cost?

A: Repair costs vary depending on the extent of the damage. Contact us with photos, and we’ll provide a quote before starting the work.

Q: Who pays for shipping on repairs?

A: You cover shipping the item to us; we’ll cover shipping back to you. If you're local, you can also drop off and pick up your item at our San Jose factory.

Q: How do I get started with a warranty or repair request?

A: Simply email us at [your email] with your order number, description, and photos. Our team will guide you through the next steps.

Q: How do I care for my product to ensure longevity?

A: We recommend gentle machine washing in cold water, air drying, and avoiding harsh chemicals to maximize the life of your product.

Contingenci® Product Warranty | 1-Year Pro-Vet & Lifetime Coverage

TOP-DOG SERVICE

Warranty Policy

At Contingenci by Good Human LLC, we take pride in the quality and craftsmanship of our products. To back that commitment, we offer the following warranties on our product lines:

Pro-Vet Line Warranty

All Contingenci® Pro-Vet products come with a one-year limited manufacturing warranty from the date of purchase.

What’s Covered:

*Faulty zippers

*Seam Failures

*Construction and workmanship defects

If your product has a manufacturing defect within the warranty period, we’ll repair or replace the item at no cost.

Direct-to-Consumer Line Warranty

Our direct-to-consumer products are built to last and are backed by a lifetime manufacturing warranty. We stand behind the quality of every piece, ensuring you can shop with confidence.

What’s Not Covered

While we design our products to endure the rigors of veterinary and everyday use, some issues fall outside the scope of our warranty, including:

*Damage Caused by improper care or cleaning

*Animal bites, excessive chewing, scratching, or digging

*Cuts, tears, or rips not resulting from a manufacturing defect

*Stains, discoloration, or fading due to normal wear and tear or exposure to harsh chemicals

*Damage resulting from unauthorized alterations or modifications.

Affordable Repairs for Non-Warranty Issues

Even if your damage isn’t covered under warranty, we’re happy to help extend the life of your product! We offer affordable repair services for non-warranty issues:

Shipping: You cover shipping to us; we’ll cover shipping back to you.

Drop-Off Option: If you’re local, you’re welcome to drop off your item directly at our San Jose factory — just 10 minutes from most South Bay clinics.

Repair costs are quoted individually based on the type of repair needed.

How to Start a Warranty or Repair Request

Email us at Warranty@contingnci.com with: Order #, Description of issue and photos of problem area.
Our team will review and provide next steps with 3-5 business days.

Contingenci® by Good Human LLC

Built Sustainably. Made to Last.

Scratch-Proof Vet Pad

Wonderful addition to our clinic!! The pad fits beautifully on our exam tables. It adds cushion, stays put, towels attach well to the pad, and best of all- pets love them. They are very comfortable. Makes the cold, hard, slippery exam table cozy.

Upcycle Event for Earth Day

I reached out to Contingenci to host a private offsite event for our company’s in-office Earth Day celebration. Linda and the team truly elevated the experience, helping us better understand the importance of waste reduction and upcycling. We had a great time creating our own custom designs using heat vinyl, and the event was a hit with our team. We hope to make this a recurring tradition for future Earth Days!

Amazing Product

The no slip pad offers comfort and traction for our patients. Quality material.

DIY dog toy

Wow, what a GREAT event! I loved meeting Linda and the whole team at CONTINGENCI. They are doing such amazing things! The diy workshop was really fun and a great way to support them AND make a great toy! I brought our foster puppies to the event, and although they slept through most of it, they tested out the products and gave them a "paws" up! Thanks so much, CONTINGENCI!

Creative & resourceful experience

I wasn't sure what to expect, but decided to sign up for the pet toy crafting workshop. The experience reminded me of fond memories I had from middle school when we would craft cool objects by hand and I got to dive into my creativity to make something new and unique.

In the workshop, there were a couple options for different toys to craft and I had plenty of time to do both without feeling rushed at all.
I learned some stats and interesting facts about waste and sustainability that shifted the way I think about fabrics and various resources that we use on a regular basis.
The biggest highlight for me was that the Humane Society brought some puppies to interact with 🥰

Linda and the whole team there are lovely people and it's a really cool space with all kinds of equipment and resources to bring your creation to life, so if you decide to give it a try you'll be in good hands!